We must respond whether we agree with your complaint/grievance or not. If we don’t agree with part or all of your complaint/grievance or don’t take responsibility for the problem you are filing, we will let you know and include reasons for this answer. If you have a “fast” complaint, it means we will give you an answer within 24 hours. If your health condition requires us to answer quickly, we will do so.Ĭomplaints made because we denied your request for a “fast coverage decision” or a “fast appeal” will automatically be considered a “fast” complaint. Ascension offers a wide range of distinctive and customizable benefits that will provide security, enrich your life and protect your health, income and family. However, if we take this extension, we will notify you or your representative. If we need more information and the delay is in your best interest or if you ask for more time, we can take up to 14 more calendar days (44 calendar days total) to answer your complaint/grievance. Most complaints/grievances are answered no later than 30 calendar days from the date you file your complaint. Need further assistance Please contact us at the phone number. If you call us with a complaint/grievance, we might be able to give you an answer on that same phone call. Was your payment plan set up in person or over the phone Click here to make a payment. Book online at Ascension Saint Thomas Urgent Care, Clarksville (Sango). We will look into your complaint/grievance and, if possible, give you an answer right away. About portal login patient Ascension 8330 Naab Rd Ste 340, Indianapolis IN. What do we do when you file a complaint/grievance? Prior Authorization, Step Therapy, & Quantity Limitations. IU Health Arnett Medical Offices 253 Sagamore Pkwy W West Lafayette, IN 47906 Get Directions General Inquiries 765.448.8000 Fax Number 765.448. Learn more and schedule an IU Health Virtual Visit. 4 million clinic in Milwaukees Third Ward to patients next week Ascension Via Christi Home Medical provides durable medical equipment including mobility. Coverage Determinations and Redeterminations 4.4 out of 5 stars ( 6,449 ratings) Can't wait Quickly connect with an IU Health provider using On-Demand Virtual Visits.
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